Terms of Service
Last Updated: August 5, 2025
1. Acceptance of Terms
By accessing or using this website and services (the “Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use immediately.
2. Company & Services
Charlottesville Gutter Pros, LLC, located at 2116 Berkmar Drive, Suite A, Charlottesville, VA 22901, provides professional gutter services—including cleaning, repair, installation, gutter screen installation, and underground drain flushing—in Charlottesville and surrounding areas such as Albemarle County and nearby communities.
- Service Process & Scheduling
Customers can request free quotes which are typically delivered within 24 hours. Approved quotes require a deposit (generally 50%), with the balance charged automatically upon completion. Appointments are often scheduled within about a week. Technicians may perform minor repairs (up to approximately $75) as pre-approved in the quote. Customers do not need to be present during service; technicians will call ahead or leave notification door hangers if required.
- Customer Responsibilities
You are responsible for providing safe, clear access to your property, keeping areas free of trip hazards, children, pets, and valuable items. You should also provide access to water or utilities if needed.
5. Privacy Policy
Our Privacy Policy outlines how we collect, use, protect, and store your personal and non-personal data—including contact details, service information, device/browser metadata, and cookies. By using our Service, you consent to these practices and confirm the accuracy of data provided.
6. SMS Messaging Consent
If you opt in to receive SMS messages (e.g. appointment reminders or promotional communications), message/data rates may apply. You may unsubscribe at any time by replying “STOP” and reply “HELP” for assistance.
7. Satisfaction Guarantee
We offer a 30‑Day Satisfaction Guarantee: if you experience any gutter issues within 30 days of service, contact us and we will return to correct the issue at no extra charge.
8. Insurance & Licensing
Our technicians are licensed, insured, and receive professional training. We maintain full liability insurance and workers’ compensation coverage, and can provide a Certificate of Insurance (COI) upon request.
9. Intellectual Property
All website content—including text, images, logos, design elements, and structure—is owned by Charlottesville Gutter Pros, LLC and protected under applicable laws. You may not reproduce, distribute, or create derivative works without prior written permission.
10. Third-Party Links
Should the Service include references or links to external websites, we are not responsible for their content, accuracy, or privacy practices. Accessing such external sites is at your own risk.
11. Warranty Disclaimer
The Service is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties—express, implied, or statutory—including those of merchantability, fitness for a particular purpose, or non-infringement.
12. Limitation of Liability
To the fullest extent allowed by law, Charlottesville Gutter Pros, LLC and its subsidiaries are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or reputation arising from your use of, or inability to use, the Service.
13. Changes to Terms
We may update these Terms at any time. The “Last Updated” date will reflect the latest revision. Continued use of the Service after changes are posted constitutes acceptance.
14. Governing Law & Dispute Resolution
These Terms are governed by Virginia state law. Any disputes will be resolved exclusively in courts located in Charlottesville or Albemarle County, Virginia.
15. Termination of Access
We reserve the right to suspend or terminate access to the Service at our discretion, including for violations of these Terms. All rights granted to you under these Terms terminate immediately upon termination.
16. Severability & Waiver
If any provision of these Terms is determined to be invalid or unenforceable, it will be severed without affecting the remaining provisions. Waiver of any right under these Terms does not constitute a waiver of future rights.
17. Contact Information
If you have questions or concerns regarding these Terms, you may contact:
Charlottesville Gutter Pros, LLC
2116 Berkmar Drive, Suite A
Charlottesville, VA 22901
📞 (434) 422‑4700
✉️ adam@cvillegutterpros.com