Privacy Policy

Effective Date: November 26, 2024

At Charlottesville Gutter Pros, LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website or interact with our services:

a) Personal Information

Personal information you provide to us directly, such as:

• Contact Details: Name, phone number, email address
• Service Information: Address, service requests, or any other details related to gutter cleaning services
• Payment Information: Credit card details or other payment information necessary to process payments for our services

b) Non-Personal Information

Information automatically collected when you visit our website, which may include:

• IP address
• Browser type and version
• Device type
• Date and time of access
• Pages visited on our website
• Referring website (where you came from before visiting our site)

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To Provide Services: To schedule, process, and deliver gutter cleaning services.
• To Respond to Inquiries: To respond to your questions, service requests, and feedback.
• To Process Payments: To process payments for services rendered through secure third-party payment gateways.
• To Improve Our Services: To monitor and analyze usage of our website in order to improve user experience.
• Marketing: If you have opted in, we may send promotional emails or special offers related to our services.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure payment processing systems. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in the operation of our business. These may include:

• Payment processors to securely handle transactions
• Email marketing platforms for sending promotional communications
• Web hosting services for maintaining our website and its functionality

These third-party providers are bound by confidentiality agreements and are only permitted to use your information to perform the services they are contracted to provide.

We may also disclose your information when required by law, such as in response to a subpoena, court order, or other legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files that are stored on your device to help us track usage patterns and improve our services. You can choose to disable cookies in your browser settings, but this may limit your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we have about you.
• Correct: Update or correct any inaccuracies in your personal information.
• Delete: Request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Opt-Out: Opt-out of receiving promotional emails by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to the Privacy Policy will be posted on this page with a new effective date.

Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Charlottesville Gutter Pros SMS Campaign

1. SMS messages will be sent to users who opt to receive messages, including appointment reminders, inquiries, and marketing material. 
2. You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to adam@cvillegutterpros.com
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
6. For privacy-related inquiries, please refer to our privacy policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Charlottesville Gutter Pros, LLC
2116 Berkmar Dr, Suite A
Charlottesville, VA 22901
Phone: 434-422-4700
Email: adam@cvillegutterpros.com

Thank you for trusting Charlottesville Gutter Pros, LLC with your information. We are committed to safeguarding your privacy and ensuring a safe and secure experience when using our website and services.